assistant technical support manager -星棋牌
— information technology
job highlights
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2nd tier technical support to users
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responsibilities
- lead a small team to provide 2nd tier technical support to users in all it aspects, including vip support
- provide regular review and recommendations for it services including digital workplace improvement plan
- evaluate various it solutions on the market to provide technical advices and implementation plan to management
- formulate the operation manuals, policies, and procedures to enhancement operation efficiency
- manage it systems/services including o365, mdm, manage engine desktop central, prtg, cisco ip phone system, azure/aws cloud applications; video conferencing tools including cisco, polycom, zoom and microsoft teams
- liaison with vendors and system integrators to manage projects implementation to meeting business requirement
- handle system incidents, troubleshooting and resume service, including non-office hours support when necessary
- co-work with other teams to perform other infrastructure and operation duties and project supports as assigned
requirements
- bachelor degree in computer science or related disciplines
- minimum 12 years’ it support experience in sizable companies and 5 years in similar role
- sound experience in supporting ms windows/mac os and mobile devices (ios & android)
- must strong in ms o365, windows server, aad/ad and hybrid-cloud infrastructure support
- familiar with cisco networking, vc, ipt, aruba/ruckus wi-fi, vmware, veeam backup operations and mdm (intune) solutions
- experience with itsm operation and solutions e.g. servicenow will be an advantage
- knowledge on programming in vb script, power shell is an advantage
- technical certification in microsoft, azure/aws, cisco and itil is preferred
- self-initiative, able to work independently and need to provide support in non-office hour when necessary
how to apply
- by e-mail:
- by mail: the human resources manager, nan fung development limited, 23/f., nan fung tower, 88 connaught road c, central, hk
remarks: you are required to click on the link below and read our personal information collection statement pertaining to recruitment carefully before you submit your application: www.nanfung.com/en/pics/.